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Description of incident:
in incident in the data center has resulted in a performance issue with files.auckland.ac.nz, AKA SONAS or your H: drive

Business Impact:
Teaching and drop in labs are slow or completely unresponsive, files located in your H: drive are also inaccessible.

Start time: 13/10/2016 16:30

Support Staff Contacted And Actions Taken:
ITS infrastructure teams and the relevant vendor support teams are on site

14 Oct 2016

  • Services all restored, reports that files.fos.auckland.ac.nz may also have been impacted are being reviewed.


  • ITS report SONAS is back to normal operation with all required tests passed. At this point ITS are monitoring to ensure the system remains stable.


  • ITS report this as their highest priority and hope to have this resolved soon

Related Remedy calls:

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This page was last modified on 14 October 2016, at 11:31. This page has been accessed 7,871,724 times.

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